Chief Customer Officer, Zenoss
Brian Wilson joined the company in 2011 as vice president of services and support and was promoted to senior vice president of customer success in 2014, before his appointment to Chief Customer Officer (CCO). He is responsible for all post sale customer-facing operations at Zenoss – from initial services engagement and deployment, to ongoing customer support and services, account management, training, and finally to the subscription renewal process. He brings over 20 years of experience in ensuring customer success.
Prior to joining Zenoss, Brian had worldwide responsibility for services delivery of the virtualization product portfolio at Quest Software. Brian joined Quest through the successful acquisition of Surgient, where he was VP of Client Services and was instrumental in the development of the first private cloud platform for Global 2000 enterprise customers.
Prior to Surgient, Brian served in a senior management role to build the services, support and sales engineering organizations at WhisperWire, a venture-backed telecommunications sales effectiveness start up, later acquired by Convergys Corporation.
Prior to WhisperWire, Brian worked in the defense industry delivering virtual reality and visual simulation trainers to the armed forces.
Brian holds a B.S. in Aerospace Engineering from the University of Texas at Austin and M.S. in Industrial Engineering from the University of Alabama at Huntsville.