Carlos serves technology architecture and delivery (TAD) professionals. His research includes artificial intelligence for IT operations (AIOps), digital experience monitoring (DEM), application performance monitoring (APM), infrastructure monitoring, and cloud monitoring. It also involves logging, event alert, and incident management. In addition, he’ll be diving into observability (including OpenTelemetry and others), automation, infrastructure management, and configuration management databases (CMDBs). Carlos’ strong background in a wide array of operational and risk management disciplines gives him a unique ability to provide broad, perspective-based guidance.

Carlos has been delivering positive business outcomes and leading technology-based change since 1990. Carlos began his career as a hardware design engineer for a real-time live image processing firm before cofounding an object-oriented analysis and design consultancy servicing Fortune 100 organizations. He then joined MetLife as a director of IT, where he led initiatives in areas such as ITIL, IT service management (ITSM), service asset and configuration management (SACM/CMDB), enterprise architecture, portfolio management, IT risk management, business continuity, disaster recovery, IT security, and large-scale project management.

After 12 years with MetLife, Carlos founded Casanova Advisory Services, an executive advisory consultancy. For the past 13 years before joining Forrester, he advised executives and senior leaders across the globe in all manners of their operations with the sole focus on ensuring their initiatives delivered positive business outcomes. He served foreign and domestic clients across industries including retail, manufacturing, higher education, government agencies, financial services, insurance, utilities, and medical and healthcare. He is the coauthor of The CMDB Imperative, a book that broke open new ways of thinking for operational data management.

Carlos earned a Bachelor of Science degree in electrical engineering at the University of Massachusetts Dartmouth.