Michael Shannon
Deployment Architect, Zenoss
Michael Shannon has been at Zenoss for almost 10 years. He has designed customer deployments, worked with customers to help determine requirements and criteria for success with Zenoss, and done extensive development on professional services ZenPacks. He was responsible for getting both the incident management and CMDB integrations certified with ServiceNow, and created the apps for the ServiceNow store.
My Sessions
Advanced Integration: Monitoring & Incident Management – Zenoss
Integrating Zenoss with incident management solutions enables services desk professionals to use Zenoss events as triggers to automatically create, update and close incident tickets. The integration reduces alert noise and allows teams to focus on up-to-date, accurate and actionable information, available at all times, to initiate the resolution process quickly and minimize negative impact.